Troubleshooting

Solutions to common issues.

No Clicks Appearing

Check tracking script

Verify the script is on your pages:

1. Open browser DevTools (F12)
2. Go to Network tab
3. Filter for "clickfortify"
4. You should see the script loading

Verify site ID

Make sure your data-site attribute matches your ClickFortify dashboard.

Check for ad blockers

Some ad blockers may block tracking scripts in development environments.

High False Positive Rate

Lower sensitivity

If too many legitimate clicks are flagged:

1. Go to Protection Settings
2. Change sensitivity to "Balanced" or "Low"
3. Monitor for a few days

Review exclusions

Check recently excluded sources and remove false positives.

Google Ads Not Syncing

Re-authorize connection

1. Go to Space Settings
2. Disconnect Google Ads
3. Reconnect with proper permissions

Check permissions

Ensure you have admin access to the Google Ads account.

Dashboard Loading Slowly

Try a shorter date range

Large date ranges can slow queries.

Clear browser cache

Sometimes cached data causes issues.

Still Having Issues?